| Terms and Conditions
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1. Despatch Policy.
Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are despatched within 28 working days although the average is between 3 to 7 days unless otherwise stated. If we are unable to despatch your order within 14 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.
2. Prices and Tax.
The price shown for the goods excludes postage and packing. The actual charges for postage and packing are shown in the Checkout and before you are asked to pay for the order. If you require your goods to be sent insured please choose the express option when ordering as with this option a tracking code will be sent to you by email so that you can track your item through the system. If you chose not to have your item sent insured we cannot take responsibility for items lost or damaged in the post. The price you pay will include delivery.
2a. Customs & Excise.
Customs advise people purchasing goods over the internet to be aware that when those goods arrive from overseas they will be subject to Customs controls.
In some cases this means:
- duty and GST may be payable;
- it may be a prohibited import and require a permit before it is allowed into the country; or
- it may be a prohibited import and not allowed into the country under any circumstance and will be seized by Customs for destruction
Delivery to non-European Union countries may result in import duties being required to be paid on receipt of the goods, or in the case of prohibited items, seizure of goods. You agree under our terms and conditions of sale to be liable for these duties and in the case of seizure to accept full legal responsibility and to acknowledge that a refund under either of these circumstances will not be made.
It is advisable to contact your Customs & Excise department prior to placing an order to ascertain the legal requirements for the importation of goods into your country.
2b. Payment.
Please make cheques payable to NEW AEON ENTERPRISES LTD. Unfortunately we are unable to accept cheques or Money Orders from outside the United Kingdom due to the excessive charges made by the bank. All cheques must be in English Sterling drawn on a United Kingdom Bank. Cheques take approx 7 days to clear with the banks so if you require you order more urgently we recommend that you pay by other means. Overseas customers please pay via the online shopping cart to the real time payment service (PayPal), by bank transfer - details available on request, or by cash. We accept £ sterling GBP only. If you are shopping from outside of the UK your credit card company will automatically convert the transaction to your own currency.
If you intend to pay by Paypal it is advisable to print a copy of the completed order form for your own reference or in case a problem arises at a later late as it includes the order number etc. If you intend to pay by other means it is advisable to print two copies of the order, one to send with payment and the other for your reference as is required by law. We cannot take legal responsibility if you chose not to print a copy of the order form for your reference.
All orders must be paid for in full before they will be sent to you. We do not send orders on approval and we do not give credit so please do not ask as you will be refused without exception.
3. Cancellation and Returns.
As a consumer you have a legal right under the terms of the Distance Selling Act 1998 to a 7 day cooling off period whereby you may at any time cancel your order. If you decide during this period to cancel your order and it has already been shipped to you, you must return it to us immediately it is received in the same condition as it was sent at you own expense. If you decide to cancel your order after the 7 day cooling off period you will be liable to a £5.00 administration charge. If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies (excluding shipping) or replacement goods. Goods must be returned in a resaleable condition. Products cannot be returned once they have been opened. Missing contents will be replaced at the discretion of the management. Please send an e-mail to us before you return goods indicating the reason for your return. Please wrap the package securely. We will notify you by e-mail of your refund once we have received and processed the returned item. Return postage will only be refunded if goods are faulty, in an unsatisfactory condition, or sent in error.
4. Usage.
The purchaser of an Incense, Magickal Oil, Pure Essential Oil, Herb, Spell Kit or other products supplied by New Aeon Books or associated companies undertakes to use the components in a responsible manner in the way they were intended. New Aeon Books will not be held responsible for any damages occurring from misuse of their products in either a physical or spiritual form. These products are to be used in the spirit of love and are not intended to harm either the spell-caster or any other person. Spell-casters should take all care with candles, incense and charcoal discs. Make sure candles and charcoal discs are placed on non-flammable surfaces and away from draughts and flammable materials such as curtains and clothing. Oils are meant for external use only and should not be taken internally, placed too near the eyes or used by anyone allergic to their contents.
Pregnant women should check with their doctor before using Herbs, Pure Essential Oils, Massage products or the contents of the Spell Kits. Children should be supervised at all times while undertaking any of the Spells.
Keep Herbs, Incense, Magickal Oils, Pure Essential Oils, Spell Kits and associated products out of reach of children.
5. Confidentiality.
All confidential information, including payment details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
6. Jurisdiction.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
7. Privacy.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and we will not knowing or willing disclose it to a third party without your explicit consent.
We collect information about you for 2 reasons: firstly, to process your order or enquiry, and second to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us in the future.
We have a Privacy Statement, which forms part of our terms and conditions.
If you have any questions/comments about privacy, you should email us on enquiries@newaeonbooks.com
8. Security.
All transactions are protected by 128-bit SSL encryption.
9. Complaint Handling Procedure.
Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution. Our complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.
10. Consumer Rights.
Please aware you are entering into a legally binding contract. None of the above Terms and Conditions affect your statutory consumer rights.
11. Disclaimer.
No magical, medicinal or mystical claims are promised or guaranteed in respect of goods shown in this electronic publication. All references are from ancient grimoires or other sources.
Unfortunately, under the Medicines Act 1968, it is illegal for us to make claims regarding herbs & associated products or give dosages, so please do not ask.
12. Company Information.
New Aeon Books, newaeonbooks.com, New Aeon Jewellery and New Aeon Publishing are all trading styles of New Aeon Enterprises Ltd.
Registered address: 95, Oldham Street, Manchester, M4 1LW, England
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